DMs nobody answers
A guest in another time zone wants to book. You're asleep, so they book whoever lets them pay straight away.
Where bookings go missing
Most small operators lose money in three places.
No deposit, more no-shows
When guests pay nothing upfront, it's easy not to turn up. You're left with an empty seat and a guide, boat or driver you're still paying for.
Commission on every booking
Booking platforms bring guests, then take a big cut of each one. Direct bookings keep that money with you.
Start to finish
Your reception looks after every guest, from first question to five-star review.
It's all automated. I set it up once on your own accounts, then it runs day and night, in every time zone, without anyone physically being at the desk.
- 01 · Help desk
Answers questions
A chat assistant on your website replies instantly from your own info, in the guest's language.
- 02 · Booking
Shows live availability
Dates, times and spots left. Private slots close once booked, group trips stop when full.
- 03 · Payment
Takes the money
Full payment, a deposit, or a deposit now and the balance later. Straight to your account.
- 04 · Confirmation
Confirms instantly
A branded email with the time, meeting point and what to bring. Every booking logged in one sheet.
- 05 · You
Keeps you posted
A WhatsApp or email alert for every booking, so you always know who's coming.
- 06 · Changes
Handles changes
Guests reschedule or cancel from their confirmation, within your rules and cut-off times.
- 07 · Reminder
Reminds the guest
The day before, with pickup or meeting details and the balance link if one is due.
- 08 · Follow-up
Gets reviews and repeat guests
A thank-you with your Google review link, and a nudge to book again next season.
What still comes to youComplaints, refunds, special requests and anything the help desk isn't sure about. They land on your WhatsApp with the whole conversation, so you can reply in one go.
Live demo
Book a trip and watch your desk work.
Make a booking as a guest, then see the confirmation, owner alert, booking sheet, reminder and review request fire with your details. Ask the chat assistant anything. Nothing is charged.
How it works
Live in about a week.
Step 1
15-minute chat
Tell me what you sell, how bookings come in now and where people drop off. I'll recommend one package.
Step 2
I build it
Booking page, payments, emails and automations, set up on your own accounts in your wording and branding.
Step 3
You test it, then go live
You make a test booking and approve the emails. You get a short guide, and I hand it over.
Pricing
One-off setup. No monthly fee to me.
Prices in GBP. Quotes in your local currency on request. Every package includes free tweaks after handover: prices, wording, times and photos.
Starter
£250one-off
For simple bookings with full payment.
- Booking calendar with live availability
- Card payment links, up to 3 products
- Instant branded confirmation
- Owner alert by WhatsApp or email
- 4 weeks of free tweaks
With a one-page website: £500
Pro
£450one-off
For operators who want fewer no-shows and less admin.
- Everything in Starter, up to 8 products
- Deposits with automatic balance links
- Seat limits for group trips
- Day-before reminders
- Guests reschedule or cancel within your rules
- Booking sheet with every booking
- 4 weeks of free tweaks
With a one-page website: £700
Complete
£750one-off
For charters, parties and busy multi-product businesses.
- Everything in Pro, up to 15 products
- Website help desk: chat assistant included
- Quote-then-deposit for private groups
- Review requests and rebooking reminders
- Partner and referral tracking
- Pickup points and custom rules
- 30-minute handover call, 6 weeks of free tweaks
With a one-page website: £1,000
Website help desk
A chat assistant that answers guests' questions 24/7 from your info and hands tricky ones to you. Included in Complete.
+£250–£400Website only
A one-page, mobile-friendly site with your tours, prices and book buttons.
£300After your free tweaks
New price, wording or date £30. New product £20. Five changes £125. New features quoted upfront.
Pay as you goRunning costs
What you pay to run it, upfront.
Everything sits on your own accounts, so these are paid by you directly, not through me.
| Cost | Who needs it | Roughly |
|---|---|---|
| Card payment fees | Everyone. Taken automatically from each payment. | Standard card fees |
| Automation tool | Most Pro and Complete setups. Simple setups may fit a free plan. | ~£15 / month |
| Domain name | Website packages | ~£10–£20 / year |
| Hosting | Website packages | Free |
| Chat assistant tool | Only if you add the chat assistant | Quoted upfront |
Who you'll be working with
Hi, I'm Mike.
I'm an engineer by trade, and I've worked on yachts and run my own events business. That's where I built my first deposit and confirmation systems, because chasing payments and no-shows by hand was costing us money.
Now I set the same systems up for tour, activity and event businesses. I work remotely, so you can be anywhere. I reply on WhatsApp, and everything I build is yours to keep.
Questions
Good to know.
Do I have to change how I work?
No. Guests still find you on Instagram, Google or WhatsApp. They just get a link that lets them book and pay straight away, and you get a message when they do.
Who owns the system?
You do. It's built on your own payment, email and Google accounts. If you never speak to me again, it keeps working.
Can I take deposits or full payment?
Both. Each product can be set to full payment, a deposit, or the guest's choice. Deposits get an automatic balance link before the date.
What if a slot is already full?
Every setup includes a booking calendar. Private slots close once booked, and group trips show how many spots are left and stop when full.
I already sell on Viator or GetYourGuide.
Keep them. Clevrdesk gives you a direct booking link for your Instagram bio, Google listing and website, so more guests book with you and you keep the commission.
Which countries do you work in?
Anywhere. Card payments work in most countries. Where they don't, I set up a local payment option or PayPal instead.
Can I change things after it's live?
Yes. You get 4 weeks of free tweaks after handover (6 weeks on Complete): prices, wording, times, dates and photos, by WhatsApp or email. New features, like extra products or new automations, are quoted upfront. After that, changes are pay as you go.
How do I pay you?
Half to start and half when it's live, by card through a payment link. The same kind of system I'll set up for you.
Contact us
Let's set up your reception.
Tell me what you sell and how bookings come in now. I'll reply with the package that fits and a demo for your type of business.
info@clevrdesk.com
WhatsApp:
First 3 clients get 30% off any package in return for a short testimonial.